Witch from the West Frequently Ask Question

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Lolita fashion is a Japanese street fashion that emerged roughly in the 1970-1990. Its inspired by Rococo style and Victorian design. As well as feminine prints, pattern cuts and cuteness.

We are base in New York State, USA.  The other side of New Y near Lake Erie, Western New York. Our items are handmade but we have professional standard for high quality.

We make them in New York and ship them from New York

I don't mind trying if you message me. Message we and we'll see how much shipping will cost. Otherwise I wouldn't do it because of recent events which made it hard to ship. Not impossible just hard.

For standard shipping, 5-12 days  USA domestic. Please be aware that shipping carriers have delivery delay. I have no idea how to account for the delivery day.  

We begin processing orders as soon as it comes in. For this reason we are unable to make changes or cancel orders. If you order a Made-to-Order item, I require you to cancel within the 5 hours after placing your orders

We are so sorry your order arrived in a less then pristine condition. Please let us make it right. Contact us so we can help!

We'll send you an email if that ever happens. In the event that we would have to ship your order in multiple packages, we'll email you. 

While we do our best to ship orders in one package. There are orders that will be shipped in multiply package. If you order a Ready-made items and Made-to-Order item together, we will delay shipping the Ready-made items for up to 48 hours. This is to give us time to complete the Made-to-Order item unless noted on the product description how long it takes to complete. If the Made-to-Order item is not completely within the 48 hours, the Ready-made items will ship first and then the Made-to-Order item will ship upon completion.

Ready-made items are items that are made and  in stock and can ship out right away.

Made-to-Order items are items I make fresh. I make them after a order has been place.

While we strive for perfection, we are human and shipping label can get mixed up. If you do have a problem, we will happy to help. Reach out to us and we'll  it.